Terms and conditions
Last updated: 9 November 2026
Scope
These terms apply to every contract for online courses that you order from us through the website aegentra.de. A consumer is any natural person who enters into a contract for purposes that are predominantly outside their trade, business or profession.
We do not sell consulting services online, such as ISO/IEC 27001 or ISO/IEC 42001 implementation, internal audits and Microsoft 365 security. They are provided only under a separate written agreement.
Any terms of the customer that differ from these do not apply unless we expressly agree to them in writing.
Your contract partner
Your contract partner is HansDivisionGroup Pty Ltd, trading as Aegentra, 6 Opal Court, Bentleigh East VIC 3165, Australia, phone +61 3 9956 9399, email academy@aegentra.de. Further details are in our legal notice.
How the contract is concluded
The courses shown on our website are not a binding offer but an invitation to order. When you choose a course and a format (Self-Study or eLearning), you are taken to the checkout page of our payment provider, Stripe. There you enter your email address, billing address and payment details, and you can review and correct everything before you submit the order.
By clicking the button that places the order with an obligation to pay, you make a binding offer. The contract is concluded with our order confirmation by email, which we send once payment has succeeded.
The order details are included in the order confirmation. You can view, save and print these terms on this page at any time.
Prices
All prices are in euros. For consumers, the prices shown include statutory VAT, which is 19% in Germany. If your billing address is in another member state of the European Union, the checkout page calculates VAT at that member state's rate. You see the total amount payable before you submit the order.
Payment
You pay through Stripe by credit or debit card or with another payment method offered on the checkout page. Payment is due when you order. Stripe processes your payment details; we do not receive full card details.
Delivery
You receive access, through the PECB platform myPECB, to the official PECB course materials, for the eLearning format also to the eLearning content, and to the exam. After payment, our Academy team usually sets up your enrolment, and you receive the access details by email. For this we share your name and email address with PECB.
The access period and the exam conditions are stated on the course page and are set by PECB.
Exam and certification
PECB runs the exam and the certification and decides whether you pass and whether a certificate is issued. We provide access to the course and the exam; we cannot guarantee that you will pass or be certified.
Right of withdrawal
As a consumer you have a statutory right of withdrawal. The details, including when the right ends early for digital content, are set out on our right of withdrawal page.
Statutory rights
Your statutory rights if the digital content does not conform to the contract are not affected.
Liability
Our liability is unlimited for intent and gross negligence, for injury to life, body or health, under mandatory product liability law, and to the extent of any guarantee we have given.
For slight negligence we are liable only for breach of an essential contractual obligation, meaning an obligation whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely, and then only up to the damage typically foreseeable when the contract was concluded. Otherwise liability for slight negligence is excluded, as far as the law permits.
Governing law
If you are a consumer whose habitual residence is in the European Union, the mandatory consumer protection rules of the country where you habitually reside always apply. Otherwise the law of our place of business, the State of Victoria, Australia, applies.
Language of the contract
The contract can be concluded in German or English. The language in which you place your order applies.