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Right of withdrawal

Consumers have a right of withdrawal as set out below. This applies to purchases from aegentra.de, including by consumers in Germany.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (HansDivisionGroup Pty Ltd, trading as Aegentra, 6 Opal Court, Bentleigh East VIC 3165, Australia, phone: +61 3 9956 9399, email: academy@aegentra.de) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

When the right of withdrawal ends early

For a contract for digital content not supplied on a tangible medium, the right of withdrawal ends once we have begun supplying the content, provided that you expressly consented to our beginning before the end of the withdrawal period, you acknowledged that you thereby lose your right of withdrawal, and we have confirmed the contract to you on a durable medium (section 356(5) of the German Civil Code (BGB)).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To HansDivisionGroup Pty Ltd (Aegentra), 6 Opal Court, Bentleigh East VIC 3165, Australia, email: academy@aegentra.de:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following digital content (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.